Payment Cancellation & Refund

We accept all major credit cards including Visa, MasterCard, American Express, Discover, and Diners. Please note that all tour pricing is quoted in UAE Dirham.

Since we utilize secure servers powered by sophisticated technology to encrypt your data, you can be assured of a safe financial transaction

To cover the hefty bank charges that we expend to process your payment via credit card, Emirates Tours charges a nominal surcharge.

Yes. But you should bear all bank charges when you choose to make payment through this method.

As one of the reputable service providers in the industry, our packages tend to fill up fast. We, therefore, encourage our guests to make their bookings as early as possible, particularly during festive and holiday seasons. Not only does early booking enable you to grab your favorite package at best ever price, but also guarantee you of hassle-free and relaxed vacation.

A certain percent of the tour amount, as per the terms and conditions, should be paid to hold a booking. The payment of rest of the tour price will be due just prior to the tour date.

Depending on the tour package you choose, you may be sometimes entailed to make upfront payment. This is to provide you with top quality, attention to detail, comfortable, and hassle-free trip while ensuring fair and flexible terms and conditions.

All you need to do is to contact our travel consultants who will tailor the package to incorporate your unique travel requirements.

This will be on the basis of pricing and nature of services you want to incorporate in your itinerary or package. Contact our customer support team on 024912929 / 0505326837 for further details.

Emirates Tours’ cancellation policy is subject to following conditions:

  • If trip cancelled / amended 48 hrs. prior to the tour date, no cancellation charges will be applicable.
  • If trip cancelled / amended within 24 to 48 hrs. prior to the tour date, 50% cancellation charges will be applicable.
  • If trip cancelled / amended 24 hrs. prior to the tour date, 100% cancellation charges will be applicable.
  • If the payment is done by credit card online then there will be a charge of 5% (online service charge) for refunding the money back.

Please note that gift certificates are both non-refundable and non-cancellable.

If a trip is cancelled, missed or delayed due to force majeure or circumstances beyond our control, refund will be done at Emirates  Tours’ sole discretion. We will try to arrange available similar alternative of original trip value. However, it depends on its availability.

Emirates Tours will not provide any refund in part or full for unused or partly unused services.

Emirates Tours requires the notification of your tour cancellation, regardless of its cause, to be in writing. An email would be enough. Make sure that you forward it prior to your tour date. But cancellation requests will be processed only during our office timing. Once we receive your cancellation request, we’ll inform you through e-mail, fax or telephone regarding the confirmation of the cancellation, along with the fee you need to pay.

It normally takes up to three to four weeks for the processing of your refunds, depending on the package.

Based on the type of services or packages, we provide money back guarantee. But this is subject to terms and conditions.